Terms of Service

By making a booking with Zege Safaris Limited, you confirm that you have read, understood and agreed to the following Booking Conditions. These conditions apply to all safaris, tours, excursions and travel arrangements booked through Zege Safaris Limited.

1. Booking Confirmation

A booking is considered confirmed once Zege Safaris Limited has received the required deposit and issued a booking confirmation.

All bookings are subject to availability at the time of confirmation. A quotation or itinerary does not constitute a confirmed booking until the required payment has been received.

2. Deposit and Payment

A 30% deposit of the total booking cost is required to secure and confirm a booking.

The remaining 70% balance must be paid no later than 30 days before arrival.

For bookings made less than 30 days before arrival, full payment may be required at the time of booking.

Bookings will only be considered confirmed after the required payment has been received.

3. Cancellation by the Client

All cancellations must be submitted to Zege Safaris Limited in writing.

Cancellation charges will apply as follows:

• 60 days or more before departure: Deposit is non-refundable.
• 30–59 days before departure: 50% of the total booking cost is non-refundable.
• Less than 30 days before departure: 100% of the total booking cost is non-refundable.
• No-show or failure to join the safari: No refund will be provided.

Where accommodation, flights, park fees or other services have stricter cancellation policies, those supplier policies may also apply.

4. Changes to a Booking

Requests to change travel dates, accommodation, itinerary, number of travellers or other arrangements must be made in writing.

Changes are subject to availability and may result in additional costs. Any additional charges imposed by hotels, lodges, airlines, parks or other suppliers will be payable by the client.

5. Cancellation or Changes by Zege Safaris Limited

Zege Safaris Limited reserves the right to modify an itinerary where reasonably necessary due to circumstances beyond our control, including weather conditions, road conditions, park regulations, safety concerns, accommodation availability, government restrictions or other unforeseen circumstances.

Where possible, Zege Safaris Limited will provide a suitable alternative arrangement of comparable value.

6. Accommodation

Accommodation listed in an itinerary is subject to availability.

If the specified accommodation becomes unavailable, Zege Safaris Limited may provide alternative accommodation of a similar or higher standard where possible.

Any upgrade requested by the client may incur additional charges.

7. Safari Itinerary

Safari itineraries are planned carefully but may be adjusted due to weather, wildlife movements, road conditions, park regulations, conservation requirements or other circumstances beyond our control.

Wildlife sightings are natural experiences and therefore cannot be guaranteed.

8. Travel Documents and Personal Responsibility

Clients are responsible for ensuring that they have valid passports, visas, travel documents, vaccination certificates where required, travel insurance and any other documents required for their journey.

Zege Safaris Limited is not responsible for losses resulting from a client’s failure to obtain or carry the required travel documents.

9. Travel Insurance

We strongly recommend that every client obtains comprehensive travel insurance before travelling.

Insurance should cover, where applicable, medical expenses, emergency evacuation, trip cancellation, trip interruption, baggage loss or delay, flight disruption and other travel-related risks.

10. Health and Medical Conditions

Clients are responsible for informing Zege Safaris Limited in advance of any medical condition, dietary requirement, disability or other circumstance that may affect their participation in the safari.

Clients should seek appropriate medical advice before travelling where necessary.

11. Park Fees and Government Charges

Park entrance fees, conservation fees, concession fees, taxes and other government charges included in the client’s quotation are subject to the rates applicable at the time of travel.

If government authorities or relevant park authorities increase mandatory fees after the booking has been confirmed, Zege Safaris Limited reserves the right to pass the additional cost to the client.

12. Flights and Transportation

Where flights or other third-party transportation are included in the booking, their terms and conditions may apply separately.

Zege Safaris Limited is not responsible for delays, cancellations, schedule changes or other disruptions caused by airlines or other transportation providers.

13. Personal Belongings

Clients are responsible for their personal belongings, luggage, valuables, passports, money and electronic devices throughout the trip.

Zege Safaris Limited shall not be responsible for loss, theft or damage to personal belongings unless caused by our proven negligence.

14. Unavoidable and Extraordinary Circumstances

Zege Safaris Limited shall not be liable for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, civil unrest, strikes, road closures, epidemics, changes in park regulations, or other extraordinary events.

15. Special Requests

Special requests such as specific accommodation, dietary requirements, room arrangements, vehicle preferences or other services must be communicated at the time of booking.

Special requests are subject to availability and cannot be guaranteed unless expressly confirmed in writing by Zege Safaris Limited.

16. Children

Children’s rates and accommodation arrangements depend on the selected itinerary, accommodation provider and the child’s age.

Parents or guardians are responsible for children throughout the safari and must ensure that they follow all safety instructions provided by Zege Safaris Limited and its guides.

17. Acceptance of Booking Conditions

By paying a deposit or making any payment towards a booking with Zege Safaris Limited, the client confirms that they have read, understood and accepted these Booking Conditions.

These Booking Conditions form part of the agreement between the client and Zege Safaris Limited.